Home > Policies > Return Policy
Return Policy Please notify us within 30 days of delivery to request return authorization. If the return is due to an order being damaged, defective, or incorrect, then we will arrange for prepaid return at our expense and issue full refund shortly after the return is received back at our warehouse. If the return is due to reason other than item being damaged, defective, or incorrect then customer is responsible for shipping costs incurred. Please note that while we do offer free shipping on our website, the customer is be responsible for all shipping costs incurred on returned orders that are not damaged, defective or incorrect. Before returning a product, please obtain return authorization by contacting us and providing the following information: customer name, item(s) to be returned, and the nature of the problem. Refund minus any applicable return shipping cost will be issued shortly after return is received back at our warehouse.

Damaged or Defective Orders Please refuse delivery if your order appears damaged, defective, or incorrect. Once delivery has been refused with the shipper, you will have the option to cancel the order for a full refund, or have a replacement shipped to you at no additional cost. Please notify us as soon as possible if your order is delivered with concealed damaged. Please include a detailed description of the damages or defects along with any additional supporting documents, like part numbers, and pictures, emailed to familysizehome@gmail.com. Once we have received this information, we will file a claim with the shipper or manufacturer on your behalf, and you will be given the option to have a replacement sent or receive full refund.